This Privacy Policy explains how HFX Clinic ("HFX", "we", "us", "our") collects, uses, stores, and protects information about you when you visit ads.hfxclinic.com, contact us, or use our services. We comply with applicable Indian data protection law, including the Digital Personal Data Protection Act, 2023 (DPDPA).
1. Information We Collect
We collect the following categories of personal information:
- Information you give us: name, phone number, email address, state of residence, treatment timeline, and any details you share through our contact form, WhatsApp, phone calls, or in-person consultations.
- Health-related information: scalp condition, medical history, treatment preferences — collected only with your consent during consultation.
- Automatically collected information: IP address, browser type, device type, pages viewed, time on site, and referring URLs.
- Cookies and similar technologies: see Section 5 below.
2. How We Use Your Information
We use the information we collect to:
- Schedule and conduct your free consultation
- Communicate with you about treatments, appointments, and aftercare
- Provide medical advice and personalised treatment plans
- Improve our website and services
- Send you relevant information about HFX (you may opt out at any time)
- Comply with legal and regulatory obligations
- Prevent fraud and protect the security of our services
3. Sharing Your Information
We do not sell your personal information. We may share it only with:
- Our medical staff and certified specialists, strictly for treatment purposes
- Trusted third-party service providers (e.g. analytics, hosting, communication tools) under confidentiality obligations
- Government authorities or law enforcement when required by law
4. Data Storage and Security
Your information is stored on secure servers within India. We use industry-standard encryption, access controls, and regular security reviews. While no online system can be guaranteed 100% secure, we take reasonable steps to protect your data.
5. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Remember your preferences (e.g. cookie consent choice)
- Measure website performance and traffic (analytics)
- Support marketing campaigns where applicable
You can accept or decline cookies through our cookie banner, or manage them via your browser settings. Declining cookies may limit some site features.
6. Your Rights
Under the DPDPA, you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or incomplete information
- Withdraw consent for processing at any time
- Erase your data, subject to applicable medical record-keeping requirements
- Lodge a complaint with the Data Protection Board of India
To exercise these rights, email us at care@hfxclinic.com.
7. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from minors without verifiable parental consent.
8. Third-Party Links
Our website may link to third-party sites (e.g. Instagram, WhatsApp). We are not responsible for the privacy practices of those sites. We encourage you to read their respective privacy policies.
9. Changes to This Policy
We may update this Privacy Policy periodically. The "Last updated" date at the top reflects the latest revision. We encourage you to review this page from time to time.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
HFX Clinic
Plot No. 183, 4th Floor, Jagriti Enclave, Anand Vihar, Delhi 110092
Phone: +91 99111 65522
Email: care@hfxclinic.com